Refund Terms

These Refund Terms (“Terms”) apply to services provided by Carrington Ridge, including strategy & corporate development, marketing/sales & customer strategy, operational excellence & Lean, supply chain & logistics, enterprise & digital transformation, technology & IT strategy, data/analytics & GenAI, cybersecurity & digital risk, M&A & PMI, people/organization & change, risk/compliance, sustainability/ESG, Shared Services (GBS/GCC), and industry‑specific offerings.

1. General Policy

  • • Professional services are time‑and‑materials or fixed‑scope; refunds are not automatic and are assessed case‑by‑case.
  • • We consider refunds for duplicate/erroneous charges, unauthorized transactions, or material non‑delivery attributable to us.
  • • Mandatory consumer rights under applicable law prevail over these Terms.

2. Eligibility

  • • Duplicate or erroneous charge (charged more than once or incorrect amount).
  • • Unauthorized transaction (payment made without your authorization).
  • • Material non‑delivery (a material portion of agreed scope not delivered despite client cooperation).
  • • Technical failure preventing access to paid digital deliverables, not remedied within a reasonable time.

Non‑refundable examples:

  • • Change of mind after services/deliverables provided.
  • • Delays due to missing client inputs/access/approvals or unmet prerequisites.
  • • Third‑party/pass‑through costs (data, software, cloud, travel) already incurred.
  • • Partial completion where value has been delivered per the Statement of Work.

3. Request Window & Submission

  • • Submit requests within 14 days of the transaction (or longer if required by law).
  • • Email your request to [refunds@carrington-ridge.com].
  • • Include name, company, account email, invoice/transaction ID, date, amount, currency, and reason with evidence.

4. Review & Outcomes

  • • Typical review time: 7–10 business days; complex cases may take longer.
  • • If approved, we may issue a refund, partial refund, service credit, or remediation work.
  • • If declined, we’ll provide a brief explanation; additional evidence may be submitted.

5. Method of Refund

  • • Refunds are made to the original payment method and currency, subject to network/bank rules.
  • • Processing times depend on your bank/payment provider (typically 5–10 business days after approval).
  • • We are not responsible for intermediary delays or FX spreads.

6. Subscriptions / Recurring Services

  • • Cancel future renewals any time before the next billing date via your account or support.
  • • Past periods are generally non‑refundable if services were available and not materially failed.
  • • Partial‑period refunds are uncommon unless required by law or agreed in writing.

7. Compliance & Security

  • • We may require AML/KYC verification to process refunds and may decline/delay if verification fails or fraud is suspected.

8. Taxes, Fees & Third‑Party Charges

  • • Refunds exclude non‑recoverable taxes, third‑party fees, FX spreads, licenses, or pass‑through costs unless required by law.
Important: We do not hold or store client funds in our own accounts. Payments are processed via designated third‑party providers or client‑controlled accounts.

9. Contact

Billing & Refunds: [refunds@carrington-ridge.com]
Support: [support@carrington-ridge.com]
Address: Carrington Ridge, 50 Fountain Plaza • Suite 1400 • Buffalo • NY 14202 • USA

10. Changes

We may update these Terms periodically. The “Last updated” date indicates the latest version.